Return Policy

Alohaqh works hard to ensure that all our campaigns are printed to high-quality standards & shipped on time and accurately. Alohaqh accepts returns and will issue a refund or replacement within 30 days of the end of the campaign or 10 days of the delivery (whichever is later) for any of the following reasons (with visual confirmation): The product itself is flawed; the quality of the printing is poor; or if the final product is materially different than the design presented in the campaign. If your purchase meets any of the criteria above, please contact Alohaqh at [email protected].
API Orders (3rd Party Applications)

Any claims for misprinted/damaged/defective items must be submitted within 30 days of the receipt of the product. Claims found to be an error on our part will be eligible for refund or replacement at our expense.

Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer.

-Stripe refunds may take up to 48 hours to process and appear in your account.
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries. Please allow up to 14 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

Special Notes: 

  1. The shipping fee for returning the product back will be paid by the customer and is non-refundable
  2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases we will deduct the customs fees from your authorized refund amount.
  3. Alohaqh will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
  4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].